CHIEF OPERATING OFFICER
BAND:
RESPONSIBLE TO:
BASE:
VSM
Chief Executive
The post is notionally based at Trust Head Office but the post holder will be equipped and expected to work agilely across the whole of the organisation
The Chief Operating Officer (COO) is one of the executive directors of the Board, sharing collective responsibility and accountability with all directors for strategic planning, corporate policy-making, the delivery of strategic objectives and Trust performance, including meeting the ongoing Terms of Authorisation as an NHS Foundation Trust and operating in accordance with the compliance regimes established by NHSE and all relevant regulatory bodies. The post holder is expected to fulfil his/her statutory responsibilities, including Mental Health Act compliance, as a Board member he/she advises the Trust Board and Board of Governors, as appropriate, on matters relating to the operational delivery of services across NELFT within the post’s remit, working with the Chair, the Chief Executive and other directors.
The Chief Operating Officer is the Board lead for all aspects of the operational delivery of services and the meeting of all relevant operational Key Performance Indicators (KPIs), performance targets and operational delivery requirements specified within service contracts. In doing so the post holder will establish and maintain close working relationships with external partners to ensure the smooth delivery of services across all of the systems that NELFT operates within.
The post holder will ensure that services are delivered and improved through close working with clinical leadership in the Trust, use of Quality Improvement methodology, and co-production with both service users and staff. They will work closely with partners in collaboratives across North East London, Mid and South Essex and Kent to deliver improvements in service quality and delivery, and associated health improvements for local populations.
The Chief Operating Officer will pro-actively promote and embed a fair, compassionate and just culture of diversity, equality, inclusion and human rights amongst all of the elements of the organisation within the post’s remit and more widely amongst all Trust staff; role-model appropriate behaviour, treating staff, patients and service users with dignity, fairness, equality, respect and autonomy; and work to ensure that the operational leadership of NELFT reflects the diversity of the communities that the Trust serves.