Director of Communications, Engagement & Experience


Band 9


Flexible working across partner organisations and virtual.

Base at 58 Church St. Weybridge, KT13 8DP

About the role

As part of NW Surrey Health and Care Alliance leadership team, the Director of Communications, Engagement & Experience will share the strategic responsibility for improving the health outcomes of local people across the Alliance, as well as holding the equivalent post across Ashford and St Peter’s Hospitals NHS Foundation Trust, having reporting lines to both the Place-based Accountable Officer and Trust CEO.

We are looking for someone who can provide strategic communications and engagement advice and support, ensuring that our strategy and interventions are formulated in partnership with local residents, and are communicated across our partnership, through a clear and compelling narrative. What is unique about this role is the ambition to expand upon the traditional communications functions of public sector organisations. We believe effective communication is a fundamental prerequisite to delivering high-quality care and support and we want to radically improve the way our services are accessed and navigated. The Director of Communications, Engagement & Experience will therefore take a key leadership role in completely redesigning the way people access and interact with services across the Alliance.

The postholder will have considerable freedom to create and implement a Communications and Engagement Strategy for the Alliance, as well as overseeing the strategy and day to day Communication’s operations at the Trust; developing a leading Communications and Engagement team. This is an exciting opportunity to work with an ambitious group of partners, keen to grow a national and international profile.

The successful candidate will be a very experienced Communications and Engagement senior leader who has previous worked in a customer-focused environment. They will be an exceptional communicator, able to build strong and influential relationships across our partnership and beyond. They will be able to plan and facilitate activities involving a range of stakeholders, including staff, residents, the media and politicians. They will be a strategic thinker with proven leadership capability.

For more information or an informal discussion about the post, contact David Godfrey at Hunter Healthcare, our retained Search Partner, [email protected]

Preliminary timeframe for interviews – Final Panel: September 13th / 15th September

Key Dates

Closing date:

30 August


6 September – Virtual on MS Teams


Potential Virtual Stakeholder Session / Presentation

(Panel members to be notified as early as possible)

Final Panel:

13/15 September